Copart Reviews

Copart are thief's they are only interested in making the insurance rich and they dont care how far they could go doing that. they dont care about their other customer, like the ordinary people.
I bought care from 1 series blue BMW from Copart 2018 and now i took the car back to sell it with them 2021. on the picture they put on my car they said there is a mileage discrepancy on the car in 2013 to 2014 which this will affect the price i will be selling the car.
Then i asked why wasnt this discrepancy not on the car when i wanted to buy it from them in 2018?
they said they dont do checks on the car the insurance company brings in for sale but they do on private and member selling.
so they want the insurance company to make money by not disclosing information on their car??
the car ending been sold for 400 and they even took their commission on that.
they protect the big insurance. if they put the discrepancy on the car in 2018 i might have not bought the car or bought it at lower price

Excellent service

Excellent cooperation experience. Welcome to quote more of your needs in FS.COM.

Talk about a company that could care less about anybody but themselves. Everything they do benefits them not the buyer. Won’t be buying from them again.

We really enjoy working with Ernie and his team out of Copart Dallas. The Dallas team is great. There is a Staples Team that works with me to service Copart. Everyone on my team has wonderful comments about their experiences working with the Copart Team. We appreciate the business partnership that we have developed together with the Copart Dallas Team.

Copart is an absolute pleasure to work with, and we look forward to growing our relationship for years to come. Thank you Ernie and team!

I'm a vendor to Copart. Dealings with the procurement team led by Ernie and his staff at Copart Dallas are always professional and collegial. They are a great partner and we sure appreciate their business.

Easy to work with and overall positive experience. Everything was accurately represented -- will definitely be back again.

Picked up almost all of my stuff from my totaled car. Ice scraper missing and a white lid with significance. My car has only been there a full work week and was obviously ransacked.

BRIEF - I bid for and won a car which was described as a "2016 Volvo S60 POLESTAR" on both the "CoPart" & "A Better Bid" (the broker) websites. Both sites clearly (but falsely) identified the vehicle by the title: "2016 VOLVO S60 POLESTAR", but it is an "R-DESIGN" -- approximately the difference between Lobster and Green Jello (when you've ordered and paid for LOBSTER). I've attempted to return the car or to be partially refunded for the false listing to no avail.

DETAILS (all times detailed p.s. t.):
Searching for a project car on CoPart's website, I entered "Volvo Polestar" in the search bar. One of the few results was a the car I wound up bidding on. The title and description for this car was (and remains as of this writing) "2016 VOLVO S60 Polestar".

Sept 18: I placed the highest bid for and won the car identified as a "2016 VOLVO S60 Polestar".

Sept 25 ~08:15: I called CoPart Bakersfield, spoke to a CoPart employee, Clarissa (sp?), and received assurances that the car was, in fact, a "Volvo 2016 S60 Polestar" as indicated in CoPart database, that the auction naming process is an automated extraction from the VIN#/not hand entered. Further, at my prompting and with my instructions about where to look on the car for identifying badges and labels and trim indicators, Clarissa presented an ON SITE visual inspection of the vehicle conducted by a CoPart employee and further verified that the car was correctly identified as a POLESTAR.

Oct 4 ~14:25: the car identified as a "2016 VOLVO S60 Polestar" was delivered and it was immediately and abundantly apparent that the car had been misrepresented.
The car identified and described as a "2016 Volvo S60 Polestar" is actually a "2016 Volvo S60 R Design" as indicated by several badges in locations which I informed the CoPart representative to check on Friday Sept 25th. I immediately took photos of the identifying badges, and other markings.

Oct 4 ~15:17, I called and spoke to both Clarissa and Greg *** (the CoPart general manager for CoPart Bakersfield) and explained my situation. I was instructed to call A Better Bid and to have them contact CoPart on my behalf (I didn't understand this until later in the saga as Copart insulating themselves from responsibility for any aspect of the sale). I explained my reservation to this as my experience with the company had been less than satisfactory historically.

Oct 4 ~15:27: I called A Better Bid, asked for an itemization of the information they required to submit a claim with CoPart and agreed to send them an email with the requested items as soon as the morning of Tuesday, October 7th (with subsequent findings to follow in additional emails).

Oct 7 ~07:58: I sent the first of 3 emails with photographs and other evidence that the vehicle falsely advertised as a "2016 VOLVO S60 Polestar" was actually a "2016 VOLVO S60 R-Design" (as is abundantly clear by looking at the locations illustrated in the photographs).

Oct 8: after receiving no response from either CoPart or A Better Bid, I write a follow up email and re-attached all pertinent photographs and other information

Oct 20, ~12:24: Still no response so I contact A Better Bid, and they in turn contact CoPart and then inform me that CoPart has responded that (paraphrasing) the matter does not merit their attention as I, the buyer, did not bother to prove that they Falsely Advertised the vehicle until after it was delivered...
After applying some pressure, CoPart finally agreed to a 'buy-back' of the vehicle (a squishy admission of guilt). However, they refuse to refund any part of my transportation fees from their facility to my home. Or the return transportation fees from my home back to their facility. In essence, they want me to swallow all associated costs (over $1250 plus additional expenses) while they get away with False Advertising and they get their vehicle back (in better shape than it was when they sent it to me). I declined, obviously...
In the end, CoPart, in my popular opinion, is a malignant, greedy, malicious, seedy, trixy little company steeped in dishonesty and ill intent (... my precious...). They shield themselves with their 'brokers' and stab at your eyes and wallet insulated by these minions that they use to fend off responsibility for their actions ('A Better Bid'?... they suck too. But in a whole 'nother way that will require a separate, full-throated complaint of its own). If you do (please don't) happen to do any sort of business with them (either of them), make sure you record everything. Not that it will do you any good in the end as they are clearly not moved by fairness, reputation, humanity, goodwill towards others or anything resembling honesty.

Use IAAI instead (they have an A- rating on BBB and the cars there are usually a bit cheaper... particularly because they are not falsely advertised).

Hiya, Greg :)

Why would ANYONE buy here?? Dealers, beware. Most vehicles are available to the public so the prices are through the roof stupid! Dealers and Public bidders both beware. Their fees are hovering around 20% of the purchase price AND they have the balls to charge an additional 59.00 just to bring the vehicle outside their gated yard. Keep in mind you are not allowed inside the yard so the fee in inevitable. Better deals at your local public auto auction. Stay away. Don't waste your 59.00 membership fee.

worst auction I ever deal with. rudely talk to customers and don't care about anything but their money. biggest auction scams, lie about their vehicles to just get high bid.